Digital lifelines

The use of social media networks among Venezuelan refugees and migrants heading north

This paper explores the use of social media by Venezuelan refugees and migrants as they head north through the Latin America and Caribbean (LAC) region. It is based on an analysis of 4Mi surveys conducted in Honduras, qualitative data obtained through semi-structured interviews conducted in Colombia and Costa Rica, and focus groups held in Colombia and Peru.

This paper details survey respondents’ profiles, their preferred social media and messaging platforms, the reasons they communicate through these networks, and the connectivity challenges they face in accessing them. It also explores respondents’ most trusted sources of information, the persistence of information gaps and the risks associated with the presence of smugglers in digital spaces.

This paper’s findings aim to build a solid evidence base that will strengthen knowledge about Venezuelan refugees’ and migrants’ social media habits and guide humanitarian actors’ engagement with digital platforms.

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